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FAQ

FAQ2023-02-02T02:40:31+00:00

Frequently Asked Questions

About Product

How long to deliver to client’s door after ordering?2021-11-09T09:59:49+00:00

For mass production, we normally need 30 days to finish and shipping time is 30 days to your port.

For trial order with small quantity, 10 days is needed to produce and express time is around 15 days arrival to your door.

Do you offer balloon with package?2021-11-09T08:09:11+00:00

Sorry, currently we don’t provide balloon.

Do you accept customized size and font?2021-11-09T08:03:17+00:00

Sure, we accept any custom demand from clients including font, size, color…

Is “Drop Shopping” workable?2021-11-09T07:48:50+00:00

No. For the solid acrylic letter, it is very fragile and with big size, so we don’t offer drop shopping service. Only sea freight could ship them.

Do you have MOQ?2021-11-09T07:40:05+00:00

You could order any quantity, including 1pc.

How to ship these letter?2021-11-10T05:12:55+00:00

For above 3ft tall, only vessel is suitable, because letters volume is big.

How I change color by using App?2021-11-09T10:02:56+00:00

We will offer you a video to teach you how to download app and how to change color and 180 type circus effection.

Do you have MOQ?2021-11-09T07:41:22+00:00

We don’t have MOQ demand, 1pc is acceptable.

May these lights can be connected together?2021-11-09T10:03:45+00:00

Each light has its own plug, they can’t be joint together.

May I get correct plug with light?2021-11-10T04:58:02+00:00

We offer serial plug. Just tell us your place+-, we will assemble different country standard plug.

What voltage of this type light?2021-11-09T10:05:52+00:00

12V

Is neon marquee lights warter proof ?2021-11-09T10:06:46+00:00

Not, it isn’t waterproof.

Which type big letter is newest in 2021?2021-11-09T10:10:29+00:00

3D frame RGB neon lights is newest and most popular type in 2021 for party backdrop decoration.

  • APP Bluetooth controlling
  • 180 affection and all colors option
  • small weight and one person could move anywhere very easily.
  • each light has own controller and adaptor
neon marquee letter
Is waterproof function available?2021-11-09T10:12:27+00:00

Waterproof function is available, it is 12V for safe purpose.

12V waterproof adaptor is needed and 12V waterproof bulb is needed.

Waterproof entire light and all accessories are all conform to CE/RoHS/FCC/RCM certificate.

 

waterproof marquee letter
May I get correct plug with letter light?2021-11-10T04:58:57+00:00

We offer serial plug. Just tell us your place, we will assemble different country standard plug.

What standard fonts do you offer?2021-11-09T10:15:18+00:00
Do you offer ‘drop shipping’ service?2021-11-09T10:16:05+00:00

Sorry, We don’t offer ‘drop shipping’ service, because marquee number volume is too large, it isn’t suitable express delivery. Only mass ordering and sea freight is suitable and reasonable operation.

Can large letter stand by themselves? Will the top swing?2021-11-09T10:16:59+00:00

Yes, all of our large letters are freestanding on even ground.

For grass or uneven ground, we always suggest buyer install supports against back of letters to add stability. Using sand bags can help better.

For top-heavy letters like F, P, 7,4, we also design the base plate to keep balance.

letter light freestanding
How long to deliver after ordering?2021-11-09T10:18:48+00:00

Our lead time:

  • samples: 3-5 days
  • LCL : 10 days

  • FCL 20ft container: 30 days

  • FCL 40ft container: 30-40 days

Shipment time:

  • 30-35 days from our port to destination port
  • 7-10 days from destination port to your door

Pls plan well your purchasing schedule.

Can I get double rim letter light?2021-11-09T10:19:43+00:00

Sure, double rim is absolutely workable for us, however its cost is higher than single rim.

double rim big letter
Can big marquee light be driven by battery?2021-11-09T10:20:42+00:00
  • For large marquee light, battery electricity quantity is too low for brightness and lasting time matching party decoration. So we never use battery system on big letter, in contrast, smaller size of 1ft and 2ft is used with battery.
  • Each big letter light goes with plug wire with different country standard.
If there have any stock?2021-11-09T10:21:35+00:00

Not all of lights are in stock. Different customers lead different demands so there are only a part of products in stock.

Do you have MOQ?2021-11-09T07:44:15+00:00

For big number light, we don’t have MOQ, 1pc is acceptable for us.

About shipping

Do you offer ‘drop shipping’ service?2021-11-09T10:16:05+00:00

Sorry, We don’t offer ‘drop shipping’ service, because marquee number volume is too large, it isn’t suitable express delivery. Only mass ordering and sea freight is suitable and reasonable operation.

Can large letter stand by themselves? Will the top swing?2021-11-09T10:16:59+00:00

Yes, all of our large letters are freestanding on even ground.

For grass or uneven ground, we always suggest buyer install supports against back of letters to add stability. Using sand bags can help better.

For top-heavy letters like F, P, 7,4, we also design the base plate to keep balance.

letter light freestanding
Do you have MOQ?2021-11-09T07:44:15+00:00

For big number light, we don’t have MOQ, 1pc is acceptable for us.

About payment

Could I choose font?2021-11-10T07:07:55+00:00

You could choose your favorite font as below image.

How long to deliver to client’s door after ordering?2021-11-09T09:57:18+00:00

For mass production, we normally need 30 days to finish and shipping time is 30 days to your port.

For trial order with small quantity, 10 days is needed to produce and express time is around 15 days arrival to your door.

 

Could I choose flower color and type?2021-11-10T05:14:47+00:00

You could choose your favorite flower color and type as below image.

Do you accept customized size and font?2021-11-09T08:01:50+00:00

Sure, we accept any custom demand from clients including font, size, color…

Is “Drop Shopping” workable?2021-11-09T07:47:17+00:00

we offer “drop shopping” service.

Do you have MOQ?2021-11-09T07:37:31+00:00

You could order any quantity, including 1pc.

light up for wedding

New Arrivals

Meet Our sales  Manager

Sales Manager

Daisy Dang

Sales Manager

  • wechat:13324131700

  • phone:+86-13324131700

  • Email: daisy@wowork.com
  • Whatsapp: +86-131 1048 7712

Sales Manager

Serena Sheng

Sales Manager

  • wechat:15841389056
  • phone:+86-15841389056

  • Email: serena@wowork.com

  • Whatsapp: +86-158 4138 9056

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