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0086 15841389056

+86 158 4138 9056

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FAQ2024-05-10T03:02:56+00:00

Frequently Asked Questions

General

Where is your factory?2023-04-07T00:24:14+00:00

We are located in Fushun city, Liaoning province, China

Do you have MOQ?2023-04-10T09:12:40+00:00

We don’t have MOQ for our workshop, but sea shipment MOQ is 3 cubic meter (1 pallet). 3 cubic meter equals 4ft 10pc.

So most of our clients would like to collect all props including marquee lights, backdrop, and neon sign… together and use sea shipment to reach minimum freight to port or to door.

MOQ
Do you offer shipment service to client’s door?2023-04-10T09:14:12+00:00

As for shipping freight, we have very rich experience of delivering to your sea port to to your door. If you want to know the freight to your door, pls tell us your detailed address and zip code.

shipment service to client's door
If buyer doesn’t have experience of import, how to arrange shipment issue?2023-04-07T00:26:46+00:00

For the client who doesn’t have experience importing before, we need to ship goods to your door instead of to your port. Our forwarder will handle all importing issues on your side, for example, customs clearance, duties payment, shipment from port to your door, etc…..

After buyer places order, when buyer could receive goods?2023-04-07T00:26:50+00:00

For mass production, we normally need 30 days to finish and shipping time is about 45 days to your door. Pls schedule well your time.

What is your payment term?2023-04-07T00:27:36+00:00
  • 50% prepayment, 50% is paid before shipment.
  • After your prepayment, we will start production. When we finish package, we will offer goods pictures to you, then you pay us the balance and we arrange shipment.
How to pay?2023-04-10T09:15:00+00:00
  • wire transfer, Alibaba online order, PayPal, western union
  • Pls note PayPal need additional 5% as PayPal commission charge.
Why you should leave your email or whatsapp to us even if you don’t want to buy now?2023-04-07T00:29:10+00:00

We will continue to offer you montly poster of newest product, we launch a variety of new products every year.

Do your letter lights conform to certificate?2023-04-10T09:31:36+00:00

The product quality is excellent, all conform to CE, ROHS, FCC, RCM certification. More than 2000 long-term worldwide customers verify our quality and ability. Our factory is ceritified by TUV.

Are the marquee lights certified by certificate?
Do you provide dimmer with neon sign?2023-04-10T09:27:03+00:00

Yes, we privde different types dimmer for neon signs.

Marquee lights

Can the marquee lights be hanged on stackable shelves?2023-04-10T09:18:17+00:00

Yes, our all marquee lights can be hanged on stackable shelves.

marquee lights be hanged on stackable shelves
Are all marquee lights warterproof ?2023-04-10T09:18:56+00:00

The marquee lights with screwable bulb and turbo bulb can be with waterproof function. Neon marquee lights isn’t waterproof.

May I get correct plug with light?2023-04-10T09:20:09+00:00

We offer serial plug. Just tell us your place, we will assemble different country standard plug.

plug of marquee letters
May these lights can be connected together?2023-04-10T09:21:41+00:00

bulb marquee lights can be connected together, only the last letter plug in main power.

marquee lights can be connected together
Do you accept custom design?2023-04-07T00:39:46+00:00

yes, we accept customization font, color, size….

what’s package?2023-04-10T09:22:42+00:00

Each letter has its own package. We use EPE as inner protection, carton boxes outside, then use pallet to hold about 10pc letter.

MOQ
What is MOQ?2023-04-07T00:45:16+00:00
  • Our workshop don’t have MOQ, 1pc is ok for us.
  • But the sea shipment which is the lowest cost needs MOQ 4ft 10pc, 3ft 15pc.
  • If less 10pc, we still could arrange shipment, but average freight on each letter is higher largely.
Are the marquee lights certified by certificate?2023-04-10T09:29:51+00:00
  • Yes, all types lights are certified by CE, RoHS, FCC, RCM certificates.
  • Our factory is ceritified by TUV.
Are the marquee lights certified by certificate?

Neon sign

How is the neon sign driven?2023-04-10T09:24:24+00:00

The neon sign is driven by 5V USB, 5V adaptor or 12V adaptor, the adaptor is going with neon sign whithin package.

How is the neon sign driven?
Is the neon sign certificated?2023-04-07T01:07:21+00:00

Our neon signs are certificed by CE, RoHS, FCC, RCM.

Do you offer “drop shipping” service?2023-04-07T00:59:57+00:00

Yes, “drop shipping” is workable for us. Just tell us order details and consignee address, we will post as you want.

May I customize the design?2023-04-07T01:00:54+00:00

Yes, we accept OEM order. Pls offer your design or picture.

How to ship neon sign?2023-04-07T01:01:37+00:00
  • For mass production, full container of sea shipment is cheapest method.
  • For small quantity, we use DHL, Fedex, TNT, Alibaba express to ship to your door.
What lifetime of neon sign?2023-04-07T01:02:03+00:00

We adopt high quality parts including neon strip,DC ends, pure acrylic plate, certified adaptor…, so lifetime is 20000 hours.

Do you offer RGB neon sign?2023-04-10T09:25:44+00:00

Yes, RGB neon sign is available. Remote and receiver is provided together with neon sign.

RGB neon sign
What is package to protect neon sign during transportation?2023-04-10T09:28:13+00:00
What is package to protect neon sign during transportation?

Meet Our sales  Manager

Sales Manager

Serena Sheng

Sales Manager

  • wechat:15841389056
  • phone:+86-15841389056

  • Email: serena@wowork.com

  • Whatsapp: +86-158 4138 9056
Purpose of sending inquiry: *
  • We are a Chinese factory rather than an overseas agent, so all items are customized and shipped from China. If you need urgently, pls be cautious.

  •  Marquee lights express shipment freight from China to your door is higher than its own value, so suggest you buy more quantity to use sea shipment to reduce freight charge.

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