Frequently Asked Questions
General
We are located in Fushun city, Liaoning province, China
We don’t have MOQ for our workshop, but sea shipment MOQ is 3 cubic meter (1 pallet). 3 cubic meter equals 4ft 10pc.
So most of our clients would like to collect all props including marquee lights, backdrop, and neon sign… together and use sea shipment to reach minimum freight to port or to door.
As for shipping freight, we have very rich experience of delivering to your sea port to to your door. If you want to know the freight to your door, pls tell us your detailed address and zip code.
For the client who doesn’t have experience importing before, we need to ship goods to your door instead of to your port. Our forwarder will handle all importing issues on your side, for example, customs clearance, duties payment, shipment from port to your door, etc…..
For mass production, we normally need 30 days to finish and shipping time is about 45 days to your door. Pls schedule well your time.
- 50% prepayment, 50% is paid before shipment.
- After your prepayment, we will start production. When we finish package, we will offer goods pictures to you, then you pay us the balance and we arrange shipment.
- wire transfer, Alibaba online order, PayPal, western union
- Pls note PayPal need additional 5% as PayPal commission charge.
We will continue to offer you montly poster of newest product, we launch a variety of new products every year.
The product quality is excellent, all conform to CE, ROHS, FCC, RCM certification. More than 2000 long-term worldwide customers verify our quality and ability. Our factory is ceritified by TUV.
Yes, we privde different types dimmer for neon signs.
Marquee lights
Yes, our all marquee lights can be hanged on stackable shelves.
The marquee lights with screwable bulb and turbo bulb can be with waterproof function. Neon marquee lights isn’t waterproof.
We offer serial plug. Just tell us your place, we will assemble different country standard plug.
bulb marquee lights can be connected together, only the last letter plug in main power.
yes, we accept customization font, color, size….
Each letter has its own package. We use EPE as inner protection, carton boxes outside, then use pallet to hold about 10pc letter.
- Our workshop don’t have MOQ, 1pc is ok for us.
- But the sea shipment which is the lowest cost needs MOQ 4ft 10pc, 3ft 15pc.
- If less 10pc, we still could arrange shipment, but average freight on each letter is higher largely.
- Yes, all types lights are certified by CE, RoHS, FCC, RCM certificates.
- Our factory is ceritified by TUV.
Neon sign
The neon sign is driven by 5V USB, 5V adaptor or 12V adaptor, the adaptor is going with neon sign whithin package.
Our neon signs are certificed by CE, RoHS, FCC, RCM.
Yes, “drop shipping” is workable for us. Just tell us order details and consignee address, we will post as you want.
Yes, we accept OEM order. Pls offer your design or picture.
- For mass production, full container of sea shipment is cheapest method.
- For small quantity, we use DHL, Fedex, TNT, Alibaba express to ship to your door.
We adopt high quality parts including neon strip,DC ends, pure acrylic plate, certified adaptor…, so lifetime is 20000 hours.
Yes, RGB neon sign is available. Remote and receiver is provided together with neon sign.
New Arrivals
Meet Our sales Manager
Daisy Dang
Sales Manager
Serena Sheng
Sales Manager
